Customers will receive a refund minus the shipping fees included for products that are refused or undelivered. If we are sending a package through our shipping carrier and they cannot deliver the package to you despite multiple attempts, the carrier will charge us the usual shipment charge for returning the package to our warehouse.

In turn, we will have to charge the fee to you, the customer. This is also applicable for packages that are delivered to your door but is refused. We consider these instances as “Product Return.” You will get a refund for the purchase price minus the outgoing and incoming shipping charges incurred from shipping your package as well as receiving an undelivered or refused package.

Important Note: Though refused or undelivered package doesn’t really happen. We always extend our efforts to contact you prior to initiating returns or charging you with any fee. However, we always encourage customers to take time double-checking the shipping address and stay updated with the tracking information that is sent via email. We guarantee our customers that tracking details will be sent out to their emails shortly after their orders leave our warehouse.